Lakeland's ultimate spa - Solei Day Spa in Auburn, WA!

Frequently Asked Questions

Do I have to make an appointment to visit the spa?

No you do not! We welcome walk-ins, however, we do prefer that you make a reservation to receive the optimum service time. A credit card is required to reserve spa services. We will not charge your credit card except in the time of a no-show, which will be a 50% charge. We will make every effort to remind you of your appointment time and reschedule if necessary. Please give at least 24 hours notice for rescheduling.

How do I schedule an appointment?

You can schedule an appointment by calling (253) 447-7578 . A credit card is required to hold spa services.

Why do you need a credit card number?

Our staff is eagerly awaiting your arrival, and has prepared products and the room just for you. We regard your time as important and valuable, so we reserve your treatment spot solely for you and no one else. A credit card is required to hold your spot as we cannot have clients during your time and will miss out on services if you do not show up. We understand that unforseen emergencies happen, and the spa manager will review each charge at her discretion.

What if I am late for my appointment?

We value each client’s time and will try our best to keep a tight schedule. Please arrive at least 15 min. prior to the start of any appointment to fill out the appropriate paperwork and relax in our private waiting room. If you arrive after your scheduled appointment time, depending on circumstances, we may need to modify your service or reschedule.

I’ve never been to a spa, what can I expect?

If this is your first time at the spa, welcome! We are excited to service your spa needs and will take every effort to make you feel comfortable and relaxed. Upon arriving, your hostess will take you back to the private waiting area to change into a plush robe and slippers. A locker is provided for your personal belongings. Because spa services have health benefits, all clients are required to fill out a health history. We follow all strict HIPPA privacy laws and will never share your personal information without your consent. Your professional therapist will then greet you in the private waiting area to escort you back to your treatment room. We will do everything to ensure your spa experience exceeds your expectations!

Can I bring my children to my appointment?

While we do understand that everyone and their child would love to go to the spa, we are unable to accommodate your small treasures during your service(s). This is your time to relax and be pampered, so we ask that small children do remain at home. Spa guests must be at least 14 years old to receive services and accompanied by an adult if under 18.

Do I have to completely disrobe for my treatment?

Your comfort is of the utmost importance to us. It is up to the discretion of each client as to what to leave on or take off. Most massage and Spa treatments are easier to perform with the client completely disrobed, but at ALL times during the treatment you will be completely draped. Your therapist only undrapes the area being worked on, and will ask if there are any areas that you do not want worked on. All therapists are trained and professional and will NEVER perform services out of their scope of therapeutic practice. We value your business, and we will strive to make your experience safe and enjoyable.

Can I request a certain therapist?

Absolutely! Our therapists have been rigorously trained and educated, and are excited to build a loyal clientele. If you enjoy a treatment and would like the same therapist, please let the spa receptionist know at the time of booking so they can schedule you accordingly. On the flip side, if you would like to bounce around and try different therapists, feel free to schedule with any available technician. If for any reason you are unhappy with your service, please call the spa manager immediately and we will resolve your complaint promptly.