Solei + Co. Policies


Please review our cancellation/return policies. If you have further questions please see our FAQ page. If you cannot find the answer to your question on our site, please call (253) 447-7578

or email us at


Please give at least a 24 hour notice prior to rescheduling. Our staff is eagerly awaiting your arrival, and has prepared products and the room just for you. We regard your time as important and valuable, so we reserve your treatment spot solely for you and no one else. A credit card is required to hold your spot as we cannot have clients during your time and will miss out on services if you do not show up. We understand that unforseen emergencies happen, and the spa manager will review each charge at her discretion. 

We will not charge your credit card except in the time of a no-show, which will be a 50% charge. We will make every effort to remind you of your appointment time and reschedule if necessary.

Product Refund: 

All product returns are valid for exchange or in-store credit only within 30 days of purchase.

*Products up for exchange must be unopened unless shown proof of allergic reaction.

Service Refund: 


We recommend booking your appointments in advance so that we are able to accommodate your specific scheduling requests. However, walk-ins are welcome depending on therapist availability. Credit cards are required to hold all appointments.

Spa Etiquette:

To ensure the serenity of the spa, we kindly ask that you silence your cell phone upon arrival, and that small children do remain at home. Spa guests must be at least 13 years old to receive services and must have adult permission if under 18.

Gift Cards:

Gift cards sales are final and non-refundable.

Discounted Gift Certificates cannot be used on the date of purchase. Gift cards do not expire. Purchase amounts that exceed the value of the tendered Gift Card will require an additional payment for the balance due.

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Lakeland- • 1418 Lake Tapps Pkwy. S E. Suite C104, Auburn, WA 98092 • (253) 447-7578

Sumner- • 1202 Main Street, Suite 100,  Sumner, WA 98390 • (253) 750-3656