Health & Safety
Solei's response to Covid-19
Read on for more information regarding Solei & Co's Health & Safety Policies as well as updates regarding the measures we take to protect Solei Day Spa during Covid-19. If you cannot find the answer to your question on our site, please call (253) 447-7578 or email us at
COVID CHECK-IN INSTRUCTIONS
*Spa Services Only Available at Solei & Co. LAKELAND
Address: 1418 Lake Tapps Pkwy SE, Suite C-104, Auburn, WA, 98092
Please stay in your car
You should receive a text with your appointment info as well as the option to respond that you have arrived. If you haven't already, please fill out the Covid Questionnaire.
You will receive a text when it is ok to come inside and a therapist will walk you in
All guests are required to wear a face mask per State Order as of 6.26. Certain exceptions apply.
If you do not have a mask with you you can purchase one for $3.00 at our Guest Services Counter.
All guests and employees will be screened upon arrival by receiving a touchless temperature check.
Sanitize your hands for at least 20 seconds before your appointment
In Good Health & In Good Hands
All of us at Solei Day Spa have been working tirelessly to ensure the health and safety of our guests and team upon reopening. Please know that these policies and procedures have been carefully thought out and while they may not be very convenient, they are necessary for the safety of everyone. We understand everyone has their own views about the situation at hand and we ask you respect Solei’s position to follow the law and guidelines that have been placed upon us.
These policies may be subject to change after the spa reopens per the Governor’s orders.
Thank you for the continued support and for your gracious understanding during this unsettling time! If you have any questions please feel free to ask us at any time.
Please Adhere To the Following Guidelines To Ensure Everyone's Safety:
Hand washing is required before each service. Please stop by the restroom to do so. Sanitizer will also be provided as you walk in the door at our sanitation station.
Everyone is strongly encouraged to wear a mask, per CDC guidelines and Governor Inslee. If you do not have a mask, you may purchase one at Guest Services for $3.00.
Please wait in your car until we are ready for you. Call or text the spa to inform us you have arrived and we will let you in. Call- (253) 447-7578 Text- (360) 637-1215
We are only allowed a minimum number of guests and need time to sanitize between services for your health and safety. Please be patient, with the new protocols we may run off schedule often.
There will be a 5-15 min time frame between each appointment to allow for proper sanitation. Please be on time and contact us asap if you are going to be late. Because of the strict sanitation protocols, our schedule is very tight.
Please come to your appointment alone. If you are not alone, your guest will need to remain outside of the building DO NOT bring children or friends to your appointment. Only the client receiving the service is allowed.
If you’ve been sick or been in contact with someone sick within the last two weeks before your appointment, please reschedule in a timely manner.
Unfortunately, we will not be able to offer the use of the sanctuary at this time. Clients will not be changing into robes, in order to limit points of contact. Clients receiving massage and facial services will be asked to undress in the treatment room and will be given a disposable bag to place their clothes and belongings into.
Magazines, tea, coffee and water will no longer be provided at this time. You are more than welcome to bring your own beverage to the spa.
If you are paying with cash, please have exact change (this will limit all points of contact between you and GS). If paying with a card, the GS coordinator will be cleaning the device used after every purchase to ensure proper sanitation protocols.
We will be cleaning, sanitizing and following our new guidelines before, during and after each service. Please be patient with us, as this process is new to us and cannot be rushed. This lengthy procedure is to ensure your safety as well as ours.
We love you, but we can't hug you! Let's keep each other safe and flatten the curve.
Last Updated June 5th, 2020
Solei's Phase 2 Reopening
As of Friday, June 5th, Pierce County is now in Phase 2 of Washington's Safe Start Phased Approach. This means that we can get you back to Solei!!! We will be adhering to the rules and regulations set out by Washington's Phase 2 Safety Guidelines, meaning mandatory modifications will be temporarily in place. Please see our "Before Your Appointment" page linked below.
Sumner Boutique: June 10th
Modified In-Store Shopping, Order ahead online for in-store pickup encouraged
Order Here: https://solei-co.myshopify.com/
Lakeland Spa Services: June 17th
Modified Services and experience to be expected. Please see our "Before Your Appointment" Page For More Details.
Before Your Appointment
Though we do not have a set reopening date, both Solei & Co. locations fall into Pierce County, and will open in accordance of Pierce County's Phase 2 Opening Plan.
We have created some guidelines for our guests to plan for as we prepare for reopening to keep our guests and our staff safe, healthy and happy!
Please click the link to read our reopening guidelines: