Cancellation Policy:
All cancellations of any appointments MUST be done before or at the 24 hour mark of the scheduled time in order to bypass any fees.
Cancellations after the 24 hour mark result in a 50% service fee charge.
A no-show results in a 100% service fee charge.
To properly ensure your appointment is cancelled,
please give our spa locations a call at:
Sumner - (253) 750-3656
Redmond - (253) 294-0179
Cancellations due to emergencies may be waived; only by the managers discretion.
Child/Pet Policy
For the comfort of all guests and the enjoyment of your experience, we ask that you come alone, with no children or pets to your appointment.
Registered service animals only!
Minor's Policy
Minors are permitted to receive select services as presented below.
Parent(s) or legal guardian(s) must be present in helping complete the consent form for the services listed below and must be present for any facial or waxing services for ages 10-15 years of age.
Minors are not permitted to receive Massage or Body Treatment Services of any kind,
Dry Infrared Sauna, or Himalayan Salt Cave.
Mini-Me Facial: available for ages 10-12. A parent or guardian must be present in the room during the facial. Corrective skin treatments are not permitted.
Signature Teen Facial: available for ages 13-17. A parent or guardian must be present in the spa during the facial.
Waxing Services: all waxing services excluding bikini and brazilians are available for ages 12-15, parent or guardian must be present in the room during the service. Bikini waxes are available for ages 16-17, parent or guardian must be present in the room during the service.
Lash Extensions: available for ages 16+, with parents or guardians consent.
Smoking Policy
Per Washington State Law and the comfort of all guests, we ask that you refrain from smoking any substances in any Solei & Co. building.
Product Refund:
All product returns are valid for exchange or in-store credit only within 30 days of purchase.
*Products up for exchange must be unopened unless shown proof of allergic reaction.
Series:
Series are booked in a series of five!
Buy 5, Get 1 Free
-Massage Series (60, 90, 120 min)
-Facial Series
-Peel Series
-Microchanneling Series
-Microneedling Series
-Brazilian Wax Series
Series Rules + Regulations
*Series are valid only for the specific treatment purchased and must be used by the same person, series cannot be shared or transferred.
*Series are non-refundable and non-transferable into cash. In the case where the recipient is unable to finish the series, the remaining series value will be transferred into store credit.
*Series expire 240 days from first use. In the case that your series expires, the remaining amount will be transferred back into store credit.
*Only one series of the same service can be issued to a guest at a time.
*All of our series packages are performed by highly skilled estheticians and massage therapists. In the event that your regularly scheduled practitioner is not available, you can schedule your appointment with another service provider at the same level for no additional cost.
*Recipient is expected to stay with the level purchased for the entire series. Appointments made with a service provider at a higher level may be subject to additional charges. In cases where your regular service provider is no longer with Solei, you will continue your service with an esthetician or massage therapist at the same level in our level system, or higher, at no additional cost to you.
Gift Certificates:
*Gift certificate sales are final and non-refundable.
*Discounted Gift Certificates cannot be used on the date of purchase.
*Gift certificates do not expire.
*Purchase amounts that exceed the value of the tendered Gift Certificates will require an additional payment for the balance due.
If you have any further questions please see our FAQ page. If you cannot find the answer to your question on our site, please email us at hello@soleidayspa.com