Solei & Co. Policies
Please review our cancellation/return policies. If you have further questions please see our FAQ page. If you cannot find the answer to your question on our site, please call (253) 447-7578
or email us at hello@soleidayspa.com
For Information on Solei & Co's Actions to Combat the Spread of Covid-19 Click Here
Cancellation Policy:
If you do not notify Solei & Co. of your appointment cancellation in result of a "no call, no show", a 50% cancellation fee will be applied. To properly ensure your appointment is cancelled, please give our spa locations a call at:
Sumner- (253) 750-3656
Lakeland- (253) 447-7578
Appointments cancelled within 48 hours of their appointment time will be charged 50%. Cancellations due to positive Covid cases or emergency may be waived when properly notified of
appointment cancellation.
Child/Pet Policy
For the comfort of all guests and the enjoyment of your experience, we ask that you come alone, with no children or pets to your appointment.
Smoking Policy
Per Washington State Law and the comfort of all guests, we ask that you refrain from smoking any substance in any Solei & Co. building.
Product Refund:
All product returns are valid for exchange or in-store credit only within 30 days of purchase.
*Products up for exchange must be unopened unless shown proof of allergic reaction.
Series:
Series are Booked in a Series of 5. Buy 5, Get 1 Free
*Massage Series: 60, 90, 120
*Facial Series
*Peels Series
*Nano-Lift Series
*Microneedling Series
*Brazilian Wax Series
Series Rules + Regulations
*Series are valid only for the specific treatment purchased and must be used by the same person, Series cannot be shared or transferred to another.
*Series are non-refundable and non-transferable into cash, In the case where the recipient is unable to finish the series, the remaining series value will be transferred into store credit.
*Series expire 240 days from first use. In the case that your Series expires. The remaining amount will be transferred back into cash value store credit. This would result in losing the discounted peel price.
*Only one Series of the same service can be issued to a guest at a time.
*All of our series packages are performed by highly skilled estheticians and massage therapists. In the event that your regularly scheduled practitioner is not available, you can schedule your appointment with another service provider at the same level for no additional cost.
*Recipient is expected to stay with the level purchased for the entire series. Appointments made with a service provider at a higher level may be subject to additional charges. In cases where your regular service provider is no longer with Solei, you will continue your service with an esthetician or massage therapist at the same level in our level system, or higher, at no additional cost to you.
Gift Certificates:
*Gift certificate sales are final and non-refundable.
*Discounted Gift Certificates cannot be used on the date of purchase.
*Gift certificates do not expire.
*Purchase amounts that exceed the value of the tendered Gift Certificates will require an additional payment for the balance due.