Solei + Co. Policies

 

Please review our cancellation/return policies. If you have further questions please see our FAQ page. If you cannot find the answer to your question on our site, please call (253) 447-7578

or email us at hello@soleidayspa.com

Product Refund: 

All product returns are valid for exchange or in-store credit only within 30 days of purchase.

*Products up for exchange must be unopened unless shown proof of allergic reaction.

Series: 

Series are Booked in a Series of 5. Buy 5, Get 1 Free

*Massage Series: 60, 90, 120

*Facial Series

*Peels Series

*Nano-Lift Series

*Microneedling Series

*Brazilian Wax Series

 

Series Rules + Regulations

*Series are valid only for the specific treatment purchased and must be used by the same person, Series cannot be shared or transferred to another.

*Series are non-refundable and non-transferable into cash, In the case where the recipient is unable to finish the series, the remaining series value will be transferred into store credit.

*Series expire 240 days from first use. In the case that your Series expires. The remaining amount will be transferred back into cash value store credit. This would result in losing the discounted peel price.

 

*Only one Series of the same service can be issued to a guest at a time.

*All of our series packages are performed by highly skilled estheticians and massage therapists. In the event that your regularly scheduled practitioner is not available, you can schedule your appointment with another service provider at the same level for no additional cost.

*Recipient is expected to stay with the level purchased for the entire series. Appointments made with a service provider at a higher level may be subject to additional charges. In cases where your regular service provider is no longer with Solei, you will continue your service with an esthetician or massage therapist at the same level in our level system, or higher, at no additional cost to you.

Gift Cards: 

*Gift cards sales are final and non-refundable.

 

*Discounted Gift Certificates cannot be used on the date of purchase.

 

*Gift cards do not expire.

 

*Purchase amounts that exceed the value of the tendered Gift Card will require an additional payment for the balance due.

Spa Hours:

Mon-Thurs 9am-9pm

Fri-Sun: 9am-7pm

Appointments:

We recommend booking your appointments in advance so that we are able to accommodate your specific scheduling requests. However, walk-ins are welcome depending on therapist availability. Credit cards are required to hold all appointments.

Spa Etiquette:

To ensure the serenity of the spa, we kindly ask that you silence your cell phone upon arrival, and that small children do remain at home. Spa guests must be at least 13 years old to receive services and must have adult permission if under 18.

Gift Cards:

Gift cards sales are final and non-refundable.

Discounted Gift Certificates cannot be used on the date of purchase. Gift cards do not expire. Purchase amounts that exceed the value of the tendered Gift Card will require an additional payment for the balance due.

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hello@soleidayspa.com • 1418 Lake Tapps Pkwy. S E. Suite C104, Auburn, WA 98092 • (253) 447-7578