Solei & Co. Policies
Please review our cancellation/return policies. If you have further questions please see our FAQ page. If you cannot find the answer to your question on our site, please call (253) 447-7578
or email us at email@example.com
For Information on Solei & Co's Actions to Combat the Spread of Covid-19 Click Here
Temporary Cancellation Policy Change:
Updated 1/5/22: In light of the ongoing Covid-19 pandemic/ unforeseen circumstances, Solei & Co. will be temporarily waiving our 50% cancellation fee when properly notified of appointment cancellation. This excludes events/spa parties/the week of Valentine's Day weekend February 11-15th. Appointments cancelled within 48 hours of their appointment time during the weekend of February 11-15th will be charged 50%. For all other dates, if you do not notify Solei & Co. of your appointment cancellation in result of a "no call, no show", our 50% cancellation fee will still be applied. To properly ensure your appointment is cancelled, please give our spa locations a call at:
Sumner- (253) 750-3656
Lakeland- (253) 447-7578
All product returns are valid for exchange or in-store credit only within 30 days of purchase.
*Products up for exchange must be unopened unless shown proof of allergic reaction.
Series are Booked in a Series of 5. Buy 5, Get 1 Free
*Massage Series: 60, 90, 120
*Brazilian Wax Series
Series Rules + Regulations
*Series are valid only for the specific treatment purchased and must be used by the same person, Series cannot be shared or transferred to another.
*Series are non-refundable and non-transferable into cash, In the case where the recipient is unable to finish the series, the remaining series value will be transferred into store credit.
*Series expire 240 days from first use. In the case that your Series expires. The remaining amount will be transferred back into cash value store credit. This would result in losing the discounted peel price.
*Only one Series of the same service can be issued to a guest at a time.
*All of our series packages are performed by highly skilled estheticians and massage therapists. In the event that your regularly scheduled practitioner is not available, you can schedule your appointment with another service provider at the same level for no additional cost.
*Recipient is expected to stay with the level purchased for the entire series. Appointments made with a service provider at a higher level may be subject to additional charges. In cases where your regular service provider is no longer with Solei, you will continue your service with an esthetician or massage therapist at the same level in our level system, or higher, at no additional cost to you.
*Gift certificate sales are final and non-refundable.
*Discounted Gift Certificates cannot be used on the date of purchase.
*Gift certificates do not expire.
*Purchase amounts that exceed the value of the tendered Gift Certificates will require an additional payment for the balance due.